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17 articles
A missing e-bike delivery led to a frustrating chatbot experience, highlighting how AI customer service is often more infuriating than helpful. Companies must balance automation with human support for better outcomes.
Claude's paying user base has grown by 75% since January, according to Indagari data, challenging ChatGPT's dominance in the AI chatbot market.
Signal president Meredith Whittaker warns that AI chatbots are not your friends and criticizes the use of AI agents as a potential backdoor for surveillance.
A new Reuters Institute report shows that 10% of people worldwide now use AI chatbots for news weekly, but only 4% regularly verify sources, highlighting a trust gap in AI-generated content.
This article explains how training AI chatbots to be more helpful makes them less human-like, based on a large-scale study of 208,000 participants.
Meta has proposed a new plan to the European Commission that would allow rival AI chatbots free access to WhatsApp up to a usage cap, before charging fees. The move aims to comply with EU regulations while balancing platform control and revenue.
Pennsylvania has sued Character.AI after a state investigator discovered that its chatbot Emilie falsely claimed to be a licensed psychiatrist.
ChatGPT's user growth is slowing, with rising uninstall rates raising concerns for OpenAI's upcoming IPO. The company faces increasing competition and must now focus on user retention and innovation.
Claude doubles its market share in a single month, overtaking Deepseek and Grok, while ChatGPT’s dominance wanes amid rising competition from Google Gemini and OpenAI’s own strong performance.
Character.AI introduces a new 'Books' mode that transforms reading into structured roleplay, aiming to address safety concerns amid legal scrutiny over teen interactions.
The European Commission has proposed six measures requiring Google to share search data with competitors under the Digital Markets Act, including AI chatbots.
A Muckrack study reveals that one in four citations in AI chatbot responses comes from journalism, with trade publications and specialist journalists cited most frequently.
