Tag

#Agentforce

3 articles

Salesforce acquires AI customer service platform Fin for $3.6 billion

Salesforce acquires AI customer service platform Fin for $3.6 billion to enhance its Agentforce platform and strengthen its position in enterprise AI automation.

Jun 1538

business

Salesforce is acquiring Contentful to give Agentforce a content layer that can assemble experiences on the fly

Salesforce has acquired Contentful, a headless CMS platform, to enhance its Agentforce CRM with dynamic content capabilities for real-time customer experiences.

Jun 135

business

Salesforce is selling the AI future harder than it is delivering it

Salesforce's AI platform Agentforce is drawing criticism for overpromising and underdelivering, as investors question whether its AI vision matches real-world results.

May 2246