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Customers are three times more likely to use third-party GenAI tools like ChatGPT than company chatbots, according to Gartner. This highlights a gap between business AI investments and customer expectations.
OpenAI has been named a Leader in the 2026 Gartner Magic Quadrant for Enterprise AI Coding Agents, with Codex recognized for innovation and enterprise-scale deployment.
Gartner has disclosed a $110 million sale of its Digital Markets division, including platforms like Capterra and GetApp, as part of a strategic realignment toward core analytics and advisory services.
