Tag

#Salesforce

11 articles

Salesforce employees are confused about why the company is promoting a competitor inside Slack

Salesforce employees are puzzled by the company's promotion of Anthropic's Claude Tag, a competitor product, within Slack. The move has sparked internal tension and raised questions about Salesforce's AI strategy.

Jun 2834

business

Salesforce acquires AI customer service platform Fin for $3.6 billion

Salesforce acquires AI customer service platform Fin for $3.6 billion to enhance its Agentforce platform and strengthen its position in enterprise AI automation.

Jun 1540

business

Anthropic’s IPO filing means Salesforce’s early AI bet is about to become its most profitable investment

Salesforce's $5 billion stake in Anthropic is set to become its most profitable investment as the AI startup prepares for an IPO.

Jun 146

business

Salesforce is acquiring Contentful to give Agentforce a content layer that can assemble experiences on the fly

Salesforce has acquired Contentful, a headless CMS platform, to enhance its Agentforce CRM with dynamic content capabilities for real-time customer experiences.

Jun 140

Salesforce claims AI agents cut a 231-day migration to 13 days with fewer incidents

Salesforce claims AI agents reduced a 231-day migration to just 13 days, reporting a 79% increase in developer productivity and fewer incidents.

May 3054

business

Salesforce is selling the AI future harder than it is delivering it

Salesforce's AI platform Agentforce is drawing criticism for overpromising and underdelivering, as investors question whether its AI vision matches real-world results.

May 2251

business

Salesforce expects to spend $300 million on Anthropic tokens this year, and Benioff wants coding inside Slack next

Salesforce CEO Marc Benioff announced a $300 million investment in Anthropic tokens this year, primarily for AI coding tools, and expressed plans to integrate AI coding into Slack.

May 1665

tech

Salesforce bets on "Agent Albert" to prove AI won't kill enterprise software

Salesforce CEO Marc Benioff introduces Agent Albert to prove that AI will enhance, not replace, enterprise software. The company is also launching a new metric to measure AI's success in business environments.

Apr 2075

tech

Salesforce announces an AI-heavy makeover for Slack, with 30 new features

Salesforce has announced a major AI-powered update for Slack, introducing 30 new features aimed at transforming workplace communication and productivity. The overhaul includes AI-driven tools for meeting summaries, smart message suggestions, and predictive analytics.

Mar 31107

Salesforce AI Research Releases VoiceAgentRAG: A Dual-Agent Memory Router that Cuts Voice RAG Retrieval Latency by 316x

Salesforce AI Research introduces VoiceAgentRAG, a dual-agent memory router that cuts voice RAG retrieval latency by 316 times, enhancing conversational AI responsiveness.

Mar 3091

tech

Salesforce CEO Marc Benioff: This isn’t our first SaaSpocalypse

Salesforce CEO Marc Benioff has dismissed fears about AI disruption, calling it 'not our first SaaSpocalypse' and emphasizing the company's resilience. The firm reported strong earnings while positioning itself at the forefront of AI integration.

Feb 25124