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16 articles
Meta's WhatsApp accidentally exposed 80 pages of internal chatbot instructions, including a 'WHAT NOT TO SAY' section, due to a server configuration error.
Meta's new AI agent Muse can book travel, negotiate prices, and manage payments via WhatsApp, outpacing competitors like OpenAI in direct checkout features.
A federal judge dismissed a class-action lawsuit against Meta, ruling that the complaint lacked sufficient detail about whistleblower claims regarding WhatsApp's encryption. The case highlights the challenges of privacy litigation relying on anonymous sources.
OpenAI has re-enabled ChatGPT on WhatsApp in the European Economic Area following EU pressure on Meta to allow rival AI bots.
India’s Ministry of Electronics and Information Technology has ordered WhatsApp to pause its usernames feature pending consultations, demanding an explanation from Meta within three days.
Meta's Facebook, Instagram, WhatsApp, and Messenger services were knocked offline Friday morning in a major outage that began with WhatsApp and spread globally.
The European Commission has ordered Meta to restore access to rival AI assistants on WhatsApp within five days, citing anti-competitive practices. Meta plans to appeal the ruling.
Meta has launched paid subscription plans for Instagram, Facebook, and WhatsApp worldwide, introducing the 'Meta One' brand that includes AI and creator-focused offerings.
Texas Attorney General Ken Paxton sues Meta over claims that WhatsApp doesn't provide end-to-end encryption, drawing criticism for lack of factual support.
Meta has proposed a new plan to the European Commission that would allow rival AI chatbots free access to WhatsApp up to a usage cap, before charging fees. The move aims to comply with EU regulations while balancing platform control and revenue.
Meta has launched Incognito Chat on WhatsApp, a new AI mode that ensures conversations remain private and unreadable even by Meta. The feature operates within a secure enclave and deletes chats by default.
RingCentral has expanded its AI Receptionist with integrations for Shopify, Calendly, and WhatsApp, moving beyond basic call handling to automate customer service tasks.
